Privacy Policy
Effective Date: March 15, 2026
Last Updated: March 15, 2026
Silent Directive LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (silentdirectivellc.com), use our services, or communicate with us.
1. Information We Collect
Information You Provide Directly
When you fill out a contact form, book a consultation, or otherwise communicate with us, we may collect:
- Full name
- Email address
- Phone number (including mobile number)
- Business name
- Message content and service preferences
- SMS consent status
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website
- Device type and operating system
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Schedule and manage appointments
- Send appointment reminders and service-related notifications via SMS (with your consent)
- Improve our website and services
- Comply with legal obligations
- Communicate important updates about our services
3. SMS/Text Messaging Policy
No mobile information will be sold or shared with third parties for promotional or marketing purposes.
When you opt in to receive SMS messages from Silent Directive LLC, you consent to receive text messages related to:
- Appointment confirmations and reminders
- Service-related notifications and updates
- Responses to your inquiries
We will not share SMS opt-in or consent status for non-service-related purposes.
Message Frequency: Message frequency varies depending on your interactions with our services and appointment schedule.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive SMS messages from us unless you re-subscribe.
Help: For help with our SMS service, reply HELP to any message or contact us at info@silentdirectivellc.com or (833) 333-0931.
Supported Carriers: Our SMS service is supported by all major U.S. carriers including AT&T, T-Mobile, Verizon, and Sprint/T-Mobile. Carrier support may vary. T-Mobile is not liable for delayed or undelivered messages.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., CRM platforms, scheduling tools, communication services). These providers are contractually obligated to protect your information and may only use it for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information for other purposes with your explicit consent.
5. Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
- Withdraw consent for data processing
To exercise any of these rights, contact us at info@silentdirectivellc.com.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Silent Directive LLC
- 30 N Gould St Ste R, Sheridan, WY 82801
- Email: info@silentdirectivellc.com
- Phone: (833) 333-0931